SVPC iStore

 

Policies & Suggestions

Suggestions
• For guide on the appropriate urn size in relationship to the weight of your pet please see the recommendation on the details of each product.
• All a credited pet crematories will always return the cremains in a sealed plastic bag inside a container. If you are purchasing an urn for your pet cremains most likely you will only need to transfer a bag from one urn to another.
• If you are purchasing our Elite & Cozy cat urns it is necessary to insert an empty bag into the urn (bag provided) and then transfer cremains from the existing bag to the urn. A funnel is recommended.

Policies
• Well gladly accept for return or exchange within 30 days of purchase any urn or keepsake, must be unused with proof of purchase and its original package. After 30 days we reserve the right to charge 10% restocking fee. Shipping is non-refundable in any case and beyond 90 days no refunds or exchange are allowed.